Does UTV Internet Security Enabled by F-Secure work with other antivirus or firewall software installed on my computer

No. You cannot have two antivirus solutions from different vendors installed on your PC. You must remove any other antivirus or firewall software before installing UTV Internet Security Enabled by F-Secure. UTV Internet Security Enabled by F-Secure will automatically detect and remove your old antivirus and/or firewall software (but only software from the largest security software vendors will be removed) during the installation.

Is UTV Internet Security Enabled by F-Secure compatible with Windows XP SP 2 Security Center and the operating system’s internal firewall

Yes, it is compatible. After UTV Internet Security Enabled by F-Secure installation, it is not necessary to have the Windows XP internal firewall enabled anymore.

Which version of the Windows operating system do I have

To check your version:

• Click the Windows Start button
• Select ‘Control Panel’
• Choose ‘System’. The System Properties window opens.Under the General tab you can see your Windows operating system version.

Which operating systems does the product support

UTV Internet Security Enabled by F-Secure currently supports the following operating systems: Win 98, ME, Win 2000 and XP. However, the product does not support the server versions of the above operating systems.

Is UTV Internet Security Enabled by F-Secure available for Apple Macintosh

No. UTV Internet Security Enabled by F-Secure is only available for Microsoft Windows (workstation) operating systems.

Are two antivirus programs better than one

No. It is best to have one good Anti-Virus program. Antivirus programs access the files they scan by opening them and scanning them. If another antivirus program is also trying to open a file at the same time, it has to wait for the file to become free. This might cause problems from programs not starting correctly to system crashes and tilts.

What is required from my computer to be able to use UTV Internet Security Enabled by F-Secure

To be able to use UTV Internet Security Enabled by F-Secure your PC needs to meet the following system requirements:

• Processor: Minimum Intel Pentium 600 MHz
• Operating System: Microsoft Windows 98/ME/2000/XP
• Memory: Windows 98/ME – Minimum 128 MB RAM
• Memory: Windows 2000/XP – Minimum 256 MB RAM
• Disk Space: Maximum 320 MB during installation
• Browser: Minimum Internet Explorer 5.0
• CD-ROM and Internet connection

Can I install UTV Internet Security Enabled by F-Secure on top of the existing version or on top of an evaluation version

Yes. If you are using an evaluation version of UTV Internet Security Enabled by F-Secure, you are able to upgrade to a full commercial version online by entering your subscription number in the settings. If you would like to upgrade your current version to a version with other/additional features, you will need to purchase a new subscription number. You will need to insert the new number in the “My Subscription” pane, in the “General” section, which can be accessed by clicking on the “Advanced” link.

How do I know that the software is properly installed and running

Please check the UTV Internet Security Enabled by F-Secure icon displayed on your Windows system tray, (on the bottom right corner of your screen). If the product installation is still ongoing you can see an indication above the icon. In case of product malfunction or out-of-date databases, the icon will change accordingly.

How do I install UTV Internet Security Enabled by F-Secure

To install the software, you need: either the product CD or a downloaded version of the software, a valid subscription number, and an Internet connection.

Important!This software cannot be installed to a computer using other antivirus or/and firewall software. Please uninstall them prior to installation.

Important!If you are using Windows NT 4.0, Windows 2000 or Windows XP and have more than one account, you have to log in as an administrator before the installation.

To install the downloaded product:

When you purchase the software online, you will receive email with download and installation instructions, as well as your unique product subscription number. Follow the instructions and download the software package to your computer. Double-click the package icon to run the Installation Wizard and follow the instructions on your screen. When asked, enter your subscription number (xxxx-xxxx-xxxx-xxxx-xxxx).

To install the product from the CD:

When you insert the CD the installation should launch automatically. If it does not, browse to the root folder of the CD and double-click autorun.exe or is2006.exe to start the installation. Follow the Installation Wizard and enter your subscription number (xxxx-xxxx-xxxx-xxxx-xxxx) when it is asked for. Your subscription number is printed on the back cover of the user guide included with the product CD.

How do I uninstall UTV Internet Security Enabled by F-Secure

You can uninstall UTV Internet Security Enabled by F-Secure through the Windows Start menu.

To uninstall, do the following:

• Click 'Start'
• Select 'All Programs'
• Select 'UTV Internet Security Enabled by F-Secure'
• Click 'Uninstall UTV Internet Security Enabled by F-Secure'
• Confirm the un-installation by clicking 'Yes'
• Follow the instructions and reboot your computer after the un-installation.

After I installed the software and re-booted, the computer seems to freeze and does not react. What can I do

You most likely installed the software on top of an existing antivirus or firewall application, which was not automatically removed by the system during the installation. You will need to reset the computer and start the system in Safe Mode: Reboot computer, after a few seconds the system will ask you whether or not to go into the booting options by pushing a function button. Once in the Safe Mode, you will need to uninstall the old antivirus and/or firewall application through the Control Panel>Add/Remove Programs.

The installation of UTV Internet Security Enabled by F-Secure stopped working when I installed it on another computer. Why is this?

You most likely installed the software on top of an existing antivirus or firewall application, which was not automatically removed by the system during the installation. You will need to reset the computer and start the system in Safe Mode: Reboot computer, after a few seconds the system will ask you whether or not to go into the booting options by pushing a function button. Once in the Safe Mode, you will need to uninstall the old antivirus and/or firewall application through the Control Panel>Add/Remove Programs.

Why is the first UTV Internet Security Enabled by F-Secure installation package so large

The first package contains the whole solution download. The next updates will be significantly smaller.

I installed/upgraded UTV Internet Security Enabled by F-Secure but cannot see the product icon on the system tray. What should I do

It is possible that the download process of the software package was not completed. As a result, some of the necessary UTV Internet Security Enabled by F-Secure components have not yet been installed. You will need an active Internet connection to proceed with the remaining download before finalising the installation.

Why does my computer appear to be slower than before the installation

Your UTV Internet Security Enabled by F-Secure will take a small portion of free resources from your PC. This might cause a minor slowdown of your computer. However, UTV Internet Security Enabled by F-Secure will not affect your everyday PC use.

After installation of UTV Internet Security Enabled by F-Secure, I have no access to the Internet or my e-mail. What can I do

One possibility is that you have denied your browser's network connections. To verify this, open the 'Advanced' settings of your Internet Shield. On the 'Application Control' pane, you will see a list of allowed and denied applications. Check that the 'Access' rule is on the 'Allow' mode for your browser, for example 'iexplore.exe' if you are using Internet Explorer.

I have no access to certain Internet sites after installation of UTV Internet Security Enabled by F-Secure. What can I do

If Parental Control is causing this you will see a notification, “This webpage has been denied by Parental Control”. Please check your UTV Internet Security Enabled by F-Secure Parental Control Advanced setting so that access to the Internet sites you are trying to access is allowed. On the Webpage Filter pane, click Show Website List, to view the website list where you can configure allowed and denied web pages. You can also manually allow or deny access to defined sites in the Parental Control 'Advanced' settings.

 

I have registered my subscription of UTV Internet Security Enabled by F-Secure but cannot install it. Why is this

The most frequent reasons preventing the installation can be:

• You still have other antivirus or firewall software installed on your PC. Please remove this software manually before installing UTV Internet Security Enabled by F-Secure.
• Your PC might be infected with a virus, which prevents the installation of UTV Internet Security Enabled by F-Secure. To check your PC for viruses, go to the URL http://support.f-secure.com/enu/home/ols.shtml. Use the Online Scanner to scan your PC for possible virus infections and remove them.

I have a shared Internet connection; can I use UTV Internet Security Enabled by F-Secure on all the computers

Yes, it is recommended to use UTV Internet Security Enabled by F-Secure on all PCs. To install the software on several computers you will need a software licence for each PC. You can contact our Support team to request additional licences as required.

Can I give a copy of the software to a friend

No. Each installation of the software needs to be made using a subscription number. If your friend installs the software using your subscription number, your installation will stop working. Distributing UTV Internet Security Enabled by F-Secure without permission is against copyright laws.

I formatted my hard drive. Do I need to register my product again

No you do not need to register your product again. If you still have your subscription number, (xxxx-xxxx-xxxx-xxxx-xxxx) you can reinstall the UTV Internet Security Enabled by F-Secure and use the same number.

I formatted my hard drive. How do I get my licence key again

Please contact our Support team by telephone or email. For security reasons, you will need to confirm your customer number, name and address, before we are able to give you your licence key again.

Can I install the software on multiple computers or partitions

F-Secure licenses its software. When you buy the software you get a subscription number that you enter during installation to enable the software to work. For two installations, you need two licenses, even if the installations are on different hard disks, computers, partitions, the same operating system or a different one. This is stated in the license agreement, which you agree to when installing the software and on the software box.

My subscription is already registered. How can I transfer my subscription to another computer

If you make a second installation of the product to another computer using the same subscription number, the subscription will be transferred to the new computer. The old installation will stop working. If you have problems transferring the subscription from one computer to another, do the following:

• Uninstall UTV Internet Security Enabled by F-Secure from both computers: Windows Start menu -> Control Panel -> Add/Remove Programs
• Restart the computer
• Delete the UTV Internet Security Enabled by F-Secure folder in the installation directory: C:Program filesUTV Internet Security Enabled by F-Secure
• Reinstall UTV Internet Security Enabled by F-Secure
• After entering your subscription and registering, a message will inform you that the subscription is already registered to another computer: Click ‘Next’ and UTV Internet Security Enabled by F-Secure will be registered to your computer again

How can I register a full version of UTV Internet Security Enabled by F-Secure on top of an evaluation version

To activate your subscription in an evaluation product do the following:

• Make sure that your computer is connected to the Internet
• Open UTV Internet Security Enabled by F-Secure
• Click on 'Advanced'
• On the left menu, click 'General' and then click 'My Subscription'
• Click on 'Change Number', and type in your personal subscription number
• Click on 'OK'. The software connects to our servers to validate your subscription
• After validation the full subscription is activated and in use

I am experiencing technical difficulties with UTV Internet Security Enabled by F-Secure. How can I proceed

Please see, “How to Contact Technical Support” to find out what you should do before contacting technical support and the phone numbers to support resources that will assist you in solving many technical difficulties you may come across.

Why is the F-Secure icon missing from the Windows system tray

Please check the following:

• In Windows XP icons may be hidden. Click the arrow button on the Windows system tray (next to the clock) to display the hidden icons.
• In Windows XP icons may be hidden. Click the arrow button on the Windows system tray (next to the clock) to display the hidden icons.
• Can the program be started through the Windows Start menu? On Windows Start -> All Programs -> Open UTV Internet Security Enabled by F-Secure.
• Uninstall any other antivirus or firewall software from your computer.
• Scan the computer for viruses: Use the F-Secure Online Scanner http://support.f-secure.com/enu/home/ols.shtml

• Make sure that Windows is updated with the latest patches. To check for Windows updates, double-click the Automatic Updates icon in the Windows system tray.
• If the F-Secure icon is not shown in the system tray when logged in as a user, but shown when logged as administrator, and you get an error message similar to:“FSM32.exe – Application Error, the application failed to initialize properly (0x0000022)”. Click ‘OK’ to terminate the application. You are missing the permission for Read & Execute files from C:Windowssystem32- or C:Program FilesF-Secure-folder. Please contact our support if you need assistance with this.

  I have many files with extensions "0xe" or "0ll" on my hard drive. What are these files?
  
  These files were originally viruses that have been renamed by UTV Internet Security Enabled by F-Secure in order to prevent them from infecting your computer. Disinfection was not possible because these files were 100% virus code and UTV Internet Security Enabled by F-Secure renamed them automatically by giving them an ".0xe" or "0ll" extension. Renamed files (like "0xe" or "0ll") still contain malicious code, but they cannot spread or harm your computer anymore. You can delete the files manually or let UTV Internet Security Enabled by F-Secure remove them automatically.

  I can no longer connect to AOL. What can I do?
  
  Please try creating a custom firewall rule with the following details:
  
  

  • IP Range: 195.093.0.0 – 195.093.127.255
  • Ports: 2174, 5190, and 5200
  • Open these Ports for 'in' and 'outgoing' traffic for the above IP Range:
  • TCP & UDP, (you have to create 2 new services)
  For instructions on how to open ports and how to create a custom firewall rule please see, “How can I create a rule using a service that is not listed?"

  The Help button does not seem to work. No Help file appears when I press F1. What should I do?
  
  Sometimes uninstalling the Parental Control Web Filter can cause the Help button to malfunction. To reinstall Parental Control, you will need to reinstall F Secure Internet Security. After reinstallation, reboot your computer. The Help button should now work.

  After installing UTV Internet Security Enabled by F-Secure my Windows Updates no longer work. What can I do

  Sometimes the version of the Windows Update in use does not work correctly with UTV Internet Security Enabled by F-Secure, leading to a problem with the digital signatures. Other symptoms in this case would be the inability to browse HTTPS pages, and issues when installing digitally signed files. For assistance please contact our technical support.

  How can I make and send an FSDIAG

  The F-Secure diagnostics tool (FSDIAG) gathers vital information from your system and generates a collection of log files. This data contains information about your F-Secure product, as well as operating system logs and system settings. In some cases this information might be considered confidential. All data collected by the FSDIAG is stored locally. You will need to send the FSDIAG to our support engineers who will use it to solve technical problems specific to your computer.
  
  To generate and send the FSDIAG file:
  
  

  • Double-click My Computer
  • Double-click Local Disk (C:)
  • Double-click Program Files
  • Double-click UTV Internet Security Enabled by F-Secure
  • Double-click Common
  • Double-click FSDIAG or FSDIAG.EXE. The MS-DOS window opens (black screen).
    
  • Press the Enter key to run the FSDIAG, or press any other key to quit.
    Running the FSDIAG can take several minutes to complete depending on your system speed and configurations. When the FSDIAG has finished, it will generate an FSDIAG.TAR or FSDIAG.TAR.GZ zip file in the following folder, …/UTV Internet Security Enabled by F-Secure/Common.
    
    Note! If you have installed UTV Internet Security Enabled by F-Secure to a path other than c:program filesUTV Internet Security Enabled by F-Securecommon, you will need to browse to the FSDIAG file of that path.
  • Attach the FSDIAG.TAR or FSDIAG.TAR.GZ file to a Support Request. A support professional will process your request and contact you. Please wait for our reply.
    
    Important! After submitting a support request you will get an email reply from F-Secure containing your support request's Ticket-ID. Please save the Ticket-ID, as you will need it for reference.
    
    You can also download and run the FSDIAG from our FTP Server ftp://ftp.f-secure.com/support/tools/fsdiag/fsdiag.zip

Should I manually scan my hard disks on a daily basis

No, this is not necessary. The Virus & Spy Protection includes real-time scanning, which means that your system is scanned for viruses real-time. You can scan manually for viruses by defining a ‘Scheduled Scanning’ routine. To do this; open the ‘Advanced’ settings of the Virus Protection, go to the ‘Scheduled Scanning’ and define the scanning routine. Make sure that the ‘Enable scheduled scanning’ check box is checked.

How do I update the (virus definitions) database of UTV Internet Security Enabled by F-Secure

UTV Internet Security Enabled by F-Secure automatically updates itself. No user interaction is needed. If you are using a modem, automatic updates are performed every time you connect to the Internet. If you have a broadband connection, updates are checked once per hour. To manually check for new updates, click the ‘Check Now’ link on the ‘Automatic Updates’ pane.

I have received e-mail about a virus. The message says that the virus is dangerous. What should I do

Most likely you have received a chain letter that spreads information about a non-existent virus, or a hoax. More information about viruses and hoaxes can be found on F-Secure web pages at http://www.F-Secure.com/virus-info/.

The Virus & Spy Protection manual scanning is very slow or does not finish at all. What should I do?

This can occur if you are running other operations on your PC at the same time. Other operations could be maintenance programs, such as scandisk or disk de-fragmentation. Please stop running other software activities if you want the scanning to go faster.

Virus & Spy Protection has detected a virus in the “System volume information” or the “_RESTORE” folder. What should I do?

The “System Restore” is a feature of Windows XP and Windows ME. If a virus infects the computer, it is possible that the virus could be backed up in the system restore folder. To scan and clean System Restore, you will first need to disable it.

System Restore is located in either:

C:_RESTORE

C:System Volume Information_restore

To disable System Restore on Windows XP:

• Close all open programs
• Right-click My Computer and choose Properties. The System Properties dialog opens.
• Click the System Restore tab on the System Properties dialog
• Check ‘Turn off System Restore’ on all drives
• Click ‘Apply’ and then click ‘Yes’ when asked if you want to turn off System Restore
• Click ‘OK’
• Scan all hard drives and all files for viruses with UTV Internet Security Enabled by F-Secure.

• Right-click My Computer, and choose Properties. The System Properties dialog
• Click the System Restore tab on the System Properties dialog.
• Uncheck ‘Turn off System Restore’ on all drives
• Uncheck ‘Turn off System Restore’ on all drives
• Click ‘Apply’, and then click ‘OK’

To disable System Restore on Windows ME:

• Open Windows Start menu, select Settings, and then Control Panel
• Double-click the System icon. The System Properties dialog opens. (Note: If the System icon is not visible, click ‘View all Control Panel options’ to display it)
• On the Performance tab, click File System
• Click the Troubleshooting tab, and check ‘Disable System Restore’
• Click ‘OK’ to apply the settings
• Click ‘Yes’ when you are prompted to restart Windows
• Scan all hard drives and all files for viruses with UTV Internet Security Enabled by F-Secure

When you have scanned all files and disinfected them, re-enable the System Restore:

• Open Windows Start menu, select Settings, and then Control Panel
• Double-click System
• On the Performance tab, click File System
• On the Troubleshooting tab, uncheck ‘Disable System Restore’
• Click ‘OK’

Click ‘Yes’, when you are prompted to restart Windows.

How can I exclude a folder from real-time scanning?

To exclude a folder from real-time scanning:

• Open UTV Internet Security Enabled by F-Secure
• Click the Virus & Spy Protection tab and then 'Advanced…'. The Advanced dialog appears
• Click 'Real-time Scanning' on the menu list
• Click the 'Exclusions…' button (on the bottom right corner). The Exclude From Scanning dialog appears
• Click the 'Objects' tab
• Tick the checkbox 'Exclude Objects (files, folders, …)'
• Click the 'Add' button and browse to the folder you want to exclude
• Click 'OK' to confirm your selection. You can now close the dialog windows.
  

Why are all malware not listed in the F-Secure Virus Descriptions database

Detailed descriptions are not available for all malware even though the antivirus detects them. Also many viruses belong to the same family and share the same description. If you cannot find the description of a particular malware that your antivirus software has found, look for a similar name in the virus description list. Note! The product detects much more than is listed on the database.

How can I scan my computer with the Boot installation CD

To scan for viruses using the Boot installation CD:

• Insert the UTV Internet Security Enabled by F-Secure installation CD in your computer.
• Reboot your computer.
• Press ENTER when the F-Secure splash screen appears on reboot. The scan starts.
• Note! The scan can take some time depending on your computer's speed.
• When the scan is complete, you will see the scan report. Press 'CTRL + ALT + Delete' to exit the Boot screen. Your computer will restart.
  

What is spyware

Spyware is software that can record and send through Internet your keystrokes, history, passwords, and other confidential and private information. Spyware is often sold as a spouse monitor, child monitor, surveillance tool, or simply as a tool to spy on users to gain unauthorized access.

Is my computer protected against spyware with UTV Internet Security Enabled by F-Secure

UTV Internet Security Enabled by F-Secure uses real-time spyware scanning, which is enabled by default and integrated into the antivirus protection. You can also run a separate manual scan for spyware.

An application stopped working after I removed spyware from my computer. What can I do

Applications that install spyware will stop working if you remove the bundled spyware from the application. You can either:

• Stop using the application and uninstall it, or
• Instead of removing the spyware, move it to the Quarantine. If you want to use the application, restore the spyware from the Quarantine. Restored spyware starts to work again and can spy your computer and display advertising popups.
  

Every time I scan the computer, I find lots of spyware. Why is this?

Most likely the majority of found spyware items are so called tracking cookies. Cookies are items in the Web browser that web sites use to save some information on the user's computer. Such cookies can compromise your privacy.

How do I restore quarantined spyware?

To restore quarantined spyware:

• Open the UTV Internet Security Enabled by F-Secure main user interface.
  
• Choose Virus & Spy Protection
• Click 'Configure…' on the line 'Quarantined Spyware…'
• Select the spyware to restore by clicking it and then click the Restore button.
  

How do I delete quarantined spyware

To permanently delete quarantined spyware:

• Open the UTV Internet Security Enabled by F-Secure main user interface
• Choose Virus & Spy Protection
• Click 'Configure…' on the line 'Quarantined Spyware…'
• Select the spyware to delete by clicking on it, and then click the Delete button.

How can I manually remove SpyAxe spyware from my computer

SpyAxe removal:

• (Re) Start your computer in safe mode:
• Press the F8 key while the system is booting and select "safe mode" (or the safe mode option you want) from the menu that appears
• Set Windows to show extensions for known file types:
• Right-click Windows Start and choose 'Explore'
• On the menu bar click 'Tools' and then 'Folder Options' to open the dialog
• On the 'View' tab, scroll down the list of 'Advanced setting' and unmark 'Hide extensions for known file types'
• Click OK to apply the settings
• Rename the spyware files:
• Rename c:windowssystem32mscornet.exe, for example to: mscornet.exe1
• Rename c:windowssystem32mssearchnet.exe, for example to: mssearchnet.exe1
• Rename c:windowssystem32nvctrl.exe, for example to: nvctrl.exe1
• Rename c:windowssystem32svchosts.dll, for example to: scvhosts.dll1
• Important! Make sure you are renaming the file with extension.DLL' and not '.EXE'. The 'svchost.exe' file is a Windows file and should not be touched
• Rename c:windowssystem321024id9460.tmp (if it exists in that directory), for example to: id9560.tmp1
• Disable the HBO Homepage:
• Open Internet Explorer
• On the menu bar click 'Tools' and then 'Internet Options' to open the dialog
• On the 'Programs' tab, click the Manage Add-ons button to open the dialog
• Click on 'Homepage HBO' on the list, and tick Disable
• Click 'OK' to apply the settings
• Click 'OK' to close the window
• Restart your computer. The spyware warning in the system tray should no longer appear

Is Backweb spyware

No. Backweb is a tool. It is a client-server content distribution and management application, which allows vendors to pro-actively distribute content to their users. Companies like Compaq, HP, MacAfee, F-Secure, Western Digital, Logitech, Kodak and IBM are some of BackWeb´s customers. Each of these vendors bundles a customized BackWeb client into their products, which are shipped to their end users. These companies use the BackWeb client to distribute drivers, software updates, patches and critical information from a secure server at their site directly to their users' hard-drives.

One of the DLLs that is launched by the BackWeb process is the 'IadHide3.dll'. This DLL is critical for the proper functionality of the BackWeb client.

The DLL is registered as a Windows system-wide hook (using the standard Win32 API) and traps the following events:

• Keyboard activity
• Mouse activity
• Applications – opening and closing of processes

• Display pop-up flashes (also referred to as a BackWeb Flash, executed BALI script, or Sprite) in a polite manner, i.e., only if the user was not active for a certain (configurable) amount of time. Whenever a keyboard or mouse event is trapped the user is considered to be active, and no pop-up Flashes are displayed
• Disable pop-up flashes and communication when certain (configurable) applications are running. Similarly, if a full-screen application (such as a PowerPoint presentation) is running, the Client disables pop-up Flashes.
• The DLL notes only the occurrence of the most recent usage of the keyboard and mouse so it knows when to trigger BackWeb activity, but it does not record the actual usage information itself such as, which key on the keyboard was used or icon was clicked with the mouse.
• Some Anti-Spyware vendors view this as unacceptable and remove the BackWeb from your computer, which in the case of UTV Internet Security Enabled by F-Secure will stop the downloading of updates.

What is Internet Shield

UTV Internet Security Enabled by F-Secure “Internet Shield” is all about prevention. It allows safe Internet traffic pass while blocking dangerous Internet traffic. It protects your computer against intruders, hackers, and malicious software such as worms and Trojan horses.

The UTV Internet Security Enabled by F-Secure “Internet Shield” includes the following components: firewall, application control, intrusion prevention and dial-up control.

What is the difference between Internet Shield Security Levels and firewall rules?

UTV Internet Security Enabled by F-Secure includes several Internet Shield Security Levels that enable the end-user to set more flexible or severe security policies. Every “Internet Shield Security Level” is composed of a set of pre-configured firewall rules. Expert users may create their own firewall rules to modify the Security Level.

How do I change the security level in UTV Internet Security Enabled by F-Secure

To change your security level:

• Double-click the blue UTV Internet Security Enabled by F-Secure icon on your Windows system tray at the bottom right corner of your screen to open the main menu.
• Click the ‘Internet Shield’ tab on the main menu.
• Click ‘Internet Shield . . . Change’ on the Internet Shield pane. The Internet Shield Security Level window opens.
• Select the desired security level from the drop-down list.
• Click Apply to start using the selected security level

How do I change the Internet Shield Firewall rules

To change your Internet Shield firewall rules:

• Double-click the blue UTV Internet Security Enabled by F-Secure icon on your Windows system tray at the bottom right corner of your screen to open the main menu.
• Click the ‘Internet Shield’ tab on the main menu.
• Click on ‘Firewall . . .Configure’ on the Internet Shield pane. The Firewall window opens.
• Click the Add button on the ‘Rules’ tab. The Firewall Rule Wizard opens. Follow the wizard to define your own firewall rule(s).

How do I allow all traffic (for some reason, temporarily)

To allow all Internet traffic right click the UTV Internet Security Enabled by F-Secure icon, choose ‘Unload’ from the menu, and then ‘Unload and allow all network traffic’. Please note that you will not be secured when allowing all traffic. To restore your security again, right-click on the UTV Internet Security Enabled by F-Secure icon and choose ‘Reload’.

What should I do if the Application Control blocks a connection to the Internet

If your computer is connected to the Internet, but applications cannot make a connection, you should check the Application Control settings.

Follow these instructions:

• Open the Internet Shield tab
• Click ‘Advanced…’
• Click ‘Application Control’

• Select the program for which you want to change the connection settings
• Select 'Details'

• Select 'Allow'
• Click 'OK' to confirm your selection
• Click 'OK to close the window

What should I do when the Application Control window appears

When the Application Control pop-up appears, it asks you whether you want to allow the application to access the Internet.

Safe Applications
If you know that it is safe to allow the application to access to the Internet, select 'Do not ask again' and click Allow. Applications that can be considered safe are:

• A known application that you have actively started yourself
• Windows services that are connecting to the Internet
• Safe Microsoft Windows Services

Suspicious Applications
Any application you have received from a distrusted source should always be treated with suspicion. Any application you have received from a trusted source without prior agreement should also be treated as suspicious.

If you are not sure whether you should allow the application to access the Internet, click Deny. If you are sure that you do not want to allow the suspicious application to access the Internet, select 'Do not ask again' and click Deny. Applications that can be considered unsafe are:

• Any application you have not actively installed yourself, or have no knowledge of
• Any application which you consider safe but which tries to connect to the Internet or act as a server without you starting it
• A connection that displays an IP address instead of DNS name as a target, or
• Any application which tries to start another application or manipulate another running application without you starting it

Why is my FTP software not functioning after I installed UTV Internet Security Enabled by F-Secure

You have to add a new firewall rule (outbound) in your security level. To add a new rule: click on the 'Configure' link on the 'Firewall' line of your 'Internet Shield'. Choose the 'Rules' tab and click the 'Add' button. Run through the wizard and use the predefined 'FTP – … active mode' service (step 3 in the wizard).

I have a home office/network. How can I get two computers to see each other's files

To enable files sharing between PCs, you need to create a firewall rule allowing Windows file and printer sharing. The Firewall Rule Wizard can help you create the rule.

To run the Firewall Rule Wizard:

• Open the UTV Internet Security Enabled by F-Secure main user interface, and click the 'Advanced' link to open the advanced settings
• In the 'Advanced' pane, click 'Internet Shield' to expand the menu, and then select 'Firewall'
• In the Firewall pane's 'Rules' tab, click 'Add' to run the Firewall Rule Wizard

Follow the Firewall Rule Wizard to create the new rule:

• Selecting name and type for this rule.
  
  Type a rule name such as File Sharing
  
  Select 'Allow' as a rule type
  
  Click 'Next' to continue
  
  
• Select IP address or IP address range for this rule
  
  Remove the tick from 'Any IP Address' and click 'Edit'
  
  In the 'Add Host Address(es)' dialog to the following:
  • Select IP Range and enter 192.168.1.1 – 192.168.1.254
  • Click 'Add To List'
  • Click 'OK'
  • Click 'Next' to continue
• Select services for this rule
  
  Scroll down the list and set the following:
  
  
  • Windows file sharing and Network Printers – put a tick in this box then double-click between the computer and globe icon until it is a double arrow.
  • Windows network browsing – put a tick in this box then double-click between the computer and globe icon until it is a double arrow.
    
  Click 'Next' to continue
  
  
• Select alerting type
  
  For 'Alert type', it is recommended to tick 'No alert'
  
  Click 'Next' to continue
• New rule summary
  
  Review the setting for the new rule and click 'Finish'
  
  You should now see your new rule added to the list and it should be ticked/enabled.
  
  You can now close the F-Secure windows.

Does Internet Relay Chat (IRC) work with UTV Internet Security Enabled by F-Secure

Yes. If your Internet Shield Security Level is set to 'Normal', UTV Internet Security Enabled by F-Secure will allow IRC by default. If you are using another Security Level or have added your own firewall rules or services, remember to check that 'Service IRC' and 'Service IDENT' traffic is allowed both ways for the security level that you are using.

I used to play network games or use peer-to-peer software on the web before I installed UTV Internet Security Enabled by F-Secure. Now these applications do not work anymore. What can I do

If this occurs, please change the settings of your Internet Shield security level. The Internet Shield security levels are a set of security rules that allow you to modify your level of Internet Shield protection. In most cases, a security level set to the 'Normal' status will allow you to run these types of applications without any problems.

To change your active security level:

• Double-click the blue UTV Internet Security Enabled by F-Secure icon in your Windows system tray at the bottom right corner of your screen to open the main user interface.
• On the Internet Shield line, click 'Change…'. The Internet Shield Security Level dialog opens.
• Select the desired security level from the drop-down list.
  

Click 'OK' to start using the selected security level.

How can I create a rule using a service that is not listed

To create a firewall rule for playing peer-to-peer network games, or using a service such as Virtual Network Computing (VNC) remote desktop, you will need to open the service's ports. (Please refer to the software manufacturer for the port numbers.)

For example, for VNC you will need to open the following two ports:

• TCP ports 5500, 5800, 5900, initiator port is > 1024
• UDP ports 5500, 5800, 5900, initiator port is > 1024

To open the TCP port(s):

• Open F-secure Internet Security
• Click on 'Advanced…' to open the advanced dialog
• On the left menu, select 'Internet Shield', and then 'Firewall'
• On the 'Services' tab, click the 'Add' button
• The Service Properties dialog will open
• In 'Service description' type VNCTCP
• In 'Protocol' select TCP (6).
  For 'Initiator ports' click on edit, then select range, and enter 1023 – 65535.
• Click 'Add to list' and then 'OK'
• For 'Responder ports' click on edit to open the Add Ports(s) dialog.
• Select 'Single' and enter 5500
• Click 'Add to list'
• Select 'Single' again and enter 5800
• Click 'Add to list'
• Select 'Single' again and enter 5900
• Click 'Add to list', and then 'OK' to close the Add Port(s) dialog.
• Click 'OK' to close the Service Properties dialog.

To open the UDP port, repeat the process above from step 5 using the following settings:

• In 'Service description' type VNCUDP
• In 'Protocol' select UDP (17)
• For 'Initiator ports', select range, and enter 1023 – 65535
• Add 3 'Responder ports' to the list: 5500, 5800, and 5900

To create the firewall rule:

• Open UTV Internet Security Enabled by F-Secure
• Click on 'Advanced…' to open the advanced dialog
• On the left menu, select 'Internet Shield', and then 'Firewall'
• On the firewall pane, select the 'Rules' tab, and click 'Add'. The Firewall Rule Wizard appears
• n 'Rule name', type a name such as VNC
• For 'Rule Type', select 'Allow', and click 'Next'
• Tick the box 'Any IP Address', and click 'Next'
• Select services for this rule by scrolling down the list and setting the following:
  
  VNCTCP, tick the box, and then double-click between the computer and globe icon until it is a double arrow
  
  VNCUDP, tick the box, and then double-click between the computer and globe icon until it is a double arrow
• Click 'Next'
• For 'Alert type', select 'No alert', and click 'Next'
• Click 'Finish' to close the Firewall Rule Wizard

To apply the firewall rule:

• Open UTV Internet Security Enabled by F-Secure
• Click on 'Advanced…' to open the advanced dialog
• On the left menu, select 'Internet Shield' and then 'Application Control'.
• Click the 'Connecting' tab, and the click 'Add'.
• Click the Browse button and browse for 'vncviewer.exe'
• Set the following:
  
  In Client (outbound): tick 'Application only' and 'Action: Allow'.
  
  In Sever (inbound): tick 'Application only' and 'Action: Allow'

You should now see the new rule added to the list and it should be ticked/enabled. You can now close the F-Secure windows and retry your VNC.

Can I use a digital TV Card with UTV Internet Security Enabled by F-Secure

Yes you can. In case the TV picture freezes when using a digital TV Card with UTV Internet Security Enabled by F-Secure, add the TV card as a 'trusted networking adapter':

• Open UTV Internet Security Enabled by F-Secure
• Click the Internet Shield tab
• Click 'Advanced…' to open the advanced dialog
• Select 'Firewall' and then click 'Setting'
• In 'Trusted network adapter' choose the TV card
• Click 'OK' to close the dialog and apply the setting

Your TV card should now work.

I have problems accessing my Fritz! Box after installing UTV Internet Security Enabled by F-Secure. What can I do

If Fritz software cannot detect the Fritz! Box, the application IGDCTRL.EXE from the Fritz installation folder has to be added to the F-Secure Application Control:

• Open UTV Internet Security Enabled by F-Secure
• Click on the Internet Shield tab
• Click on 'Advanced…' to open the advanced dialog
• On the left menu, select Application Control
• On the Connecting tab, click 'Add' to open the Application Properties dialog.
• Click Browse and select the file C:programmeFritz!igdctrl.exe.
• In Client (Outbound), tick the settings 'Application only' and 'Allow'.
• In Server (Inbound), tick the settings 'Application only' and 'Allow'.
• Click 'OK' to apply the settings.
• Click 'OK' to close the windows.
• For the settings to take effect you must restart your computer.

You should now be able to access the Fritz! Box.

Why does my Ken! Server stop working after installing UTV Internet Security Enabled by F-Secure

We cannot guarantee that these proxy server applications will work properly with UTV Internet Security Enabled by F-Secure. However, applying the following settings during installation of UTV Internet Security Enabled by F-Secure could make it possible to use Ken and Internet Security together. (Note! You will need to know your proxy configuration to do this.)

To apply the settings:

• Right-click the F-Secure icon in the Windows system tray after the installation has started and before you are asked to enter the subscription number. The Advanced dialog appears.
• Set Client Standard Protocol to 'HTTP-Protocol'.
• Enter your proxy configuration.
• Click OK
• Complete the installation wizard

If there are further problems please uninstall the Parental Control Component:

• Open command prompt from Windows Start menu -> Run
• Type 'CMD' and press Enter
• Type 'CD ' and press Enter
• Type 'CD program files' and press Enter
• Type 'CD f-secure Internet Security' and press Enter
• Type 'fsuninst /uninstregkey:"F-Secure Web Filter"' and press Enter. The un-installation wizard starts
• Complete the wizard and restart the computer after the un-installation is finished. The Parental Control component should be removed from UTV Internet Security Enabled by F-Secure

I am trying to update UTV Internet Security Enabled by F-Secure on Windows 98 and the error message is “Network Incomplete”. What should I do

On older Windows versions, the NETBEUI protocol is not fully integrated as a standalone protocol and Windows 98 needs this protocol for some TCP/IP services.

To solve the problem, install the "NETBEUI" protocol from the Windows 98 CD. Sometimes it is also necessary to reinstall TCP/IP, even if it is already installed.

Note! You will also need to install the NETBEUI protocol if you are using windows 98 in a Local Area Network (LAN) with 2000/XP computers and want to be able to share folders, drives and printers.

What is firewall 'packet logging' and how can I use it

Packet logging is a tool used for example to analyze network traffic, and gather evidence of illicit behavior. It consists of copying the payload and headers of all the network traffic the computer sees to a file, which can be viewed later. The firewall logs the packets in a format that is readable by most network analysis tools.

If programs have problems accessing the Internet, it is useful to see what is happening on the firewall by creating a packet log. The log can be send to F-Secure support professionals for further analysis.

To turn on firewall packet logging:

• Open UTV Internet Security Enabled by F-Secure
• Click the Internet Shield tab
• Click on 'Advanced' to open the advanced dialog
• Click on 'Logging'
• In 'Logging time' type 120 seconds and in 'Max log file size' type 2MB.
• Click 'Start logging' to start the process
• A log file such as 'Packetlog.0' is created. In 'Logging directory' you can see the location where the log file is being saved (default C:Program filesF-secureFWESlogs).
  

You can send this file to us in an e-mail attachment with your support request.

Can I use Windows XP firewall with UTV Internet Security Enabled by F-Secure

No. You cannot use Windows XP firewall with UTV Internet Security Enabled by F-Secure. UTV Internet Security Enabled by F-Secure already has a firewall built-in. If you use two software firewalls they will grind your system to a halt. However, you can use a hardware firewall (i.e. router) and F-Secure Internet security.

Note! You can use Windows XP firewall with other F-Secure products that do not contain a firewall, such as F-Secure Anti-Virus.

 

Why do I need the Parental Control password?

If Parental Control is enabled, the Parental Control password is necessary for every change to the UTV Internet Security Enabled by F-Secure settings, to protect against unwanted changes. Even the user interface cannot be opened without the password.

How do I change the Parental Control settings?

New rules can be added from the advanced settings of Parental Control. On the Parental Control tab click on the ‘Web pages allowed /denied’ link. This will open a view listing all visited, allowed, and denied websites in their own tabs. New sites can be added to allowed or denied lists using the add button.

If you are using Internet Explorer, new sites can be listed as allowed or denied using the UTV Internet Security Enabled by F-Secure Web filter button in the browser’s toolbar.

How can I disable the Parental Control temporarily?

You can disable Parental Control by clicking on the ‘Disable’ link on the Parental Control line of the main user interface. NOTE! To be able to perform this or any other action of UTV Internet Security Enabled by F-Secure settings, the Parental Control password is required.

I have forgotten my Parental Control password, how can I access the UTV Internet Security Enabled by F-Secure settings?

In case you have forgotten your password, you can access the UTV Internet Security Enabled by F-Secure settings by using your subscription number.

The Parental Control Time Lock is blocking the connection to the Internet. What can I do

When Time Lock blocks the connection to the Internet, the web browser displays a notification that Time Lock is active and the Internet cannot be accessed. Click the link on the page and enter your Parental Control password to suspend Time Lock until the specified time. Time Lock blocks all connections again after the time you specify.

You can also suspend Time Lock from the Internet Explorer Parental Control menu button and from the F-Secure icon in the Windows system tray at the bottom right corner of your screen.

 

Is UTV Internet Security Enabled by F-Secure really updated automatically

Yes. UTV Internet Security Enabled by F-Secure is developed to meet this demand. The Automatic Update Agent activates transparently in the background any time you connect to the Internet, and ensures that you receive the latest updates transparently to your computer. If your computer is offline when an automatic update is due, the updates are downloaded automatically the next time you connect to the Internet.

Why do UTV Internet Security Enabled by F-Secure updates take so long to download

If you have a slow connection such as a dial-up connection, or if you are browsing other websites while the download is taking place, it could slow down the download speed.

How do I know that I have the latest updates

You can see the update packages and their date stamps on UTV Internet Security Enabled by F-Secure ‘Automatic Updates’ pane. To check if there are newer updates available click the ‘Check now’ link in the ‘Automatic Updates’ pane.

How can I check that my UTV Internet Security Enabled by F-Secure is valid and that automatic updates are working

You can check the status of UTV Internet Security Enabled by F-Secure by double-clicking its icon in the Windows system tray. This opens the main settings of the program, where you can get a quick and detailed overview of your security settings and the status of all the installed components. If the status of UTV Internet Security Enabled by F-Secure is shown as ‘Protected’ and the rest of the settings display a green icon, the service is functioning well. If the status icons have switched to yellow or red, please refer to the user manual for further assistance.

The software gives the message that the virus definitions are out of date. What can I do

To receive the latest updates, you need to have a working Internet connection. Make sure you are connected to the Internet and check for the latest virus definitions manually:

• Open UTV Internet Security Enabled by F-Secure. Click the ‘Automatic Updates’ tab, and then click ‘Check now’. The software will connect to our servers and retrieve the latest updates.

If the software still gives the message that the virus definitions are out of date, try the following:

• Check that the Windows date and time are correct as this can cause F-Secure to report that your definitions are out of date. You can see the date and time on the Windows clock in the Windows system tray. You can change the clock settings in the Date and Time Properties. To open the properties, double-click the clock.
• Check that Windows firewall is turned off: Windows Start -> Control Panel-> Windows Firewall-> off. Then restart the computer.
• If you are behind a slow connection such as a ‘Dial up’ connection, you can speed up the update process by forcing the HTTP protocol:
1. Open UTV Internet Security Enabled by F-Secure
2. Click the Automatic Updates tab, and then click ‘Advanced’.
3. From the left menu select ‘Connection’ and in ‘Default client protocol’ choose ‘HTTP protocol’.
4. From the left menu select ‘HTTP Proxy’, and in ‘HTTP Proxy’ choose ‘No HTTP proxy’.
5. Note! If you are behind a router, proxy server, or using AVM Ken!, you can configure your proxy manually by choosing ‘Manually configure HTTP proxy’.
6. Click ‘OK’ to apply the settings.
7. Try updating the virus definitions again: Open UTV Internet Security Enabled by F-Secure. Click the ‘Automatic Updates’ tab, and then click ‘Check now’.
Important! When the virus definitions are updated change the setting for ‘Default client protocol’ back to ‘Automatic: Use polite protocol, fallback to HTTP’.
• If you have used Spybot Search & destroy, please recover all Backweb and Backweb lite -keys from that program: Open Spybot -> press recovery -> choose Backweb and Backweb Lite -> press restore chosen files.
• If the software displays an “Automatic Update Malfunction”, please uninstall tools like Spybot, Tune Up Utilities, and similar programs. Then reinstall UTV Internet Security Enabled by F-Secure.

If the problem persists after 3 days, please submit a support request to F-Secure. To call a support professional at F-Secure see, Technical Support Phone Numbers.

As a temporary workaround please update your virus definitions by downloading and running the fsupdate tool: ftp://ftp.f-secure.com/anti-virus/updates/fsupdate.exe. Note! The tool updates only the virus definitions but not the spam or spyware signatures.

I get the error message ‘Runner Error’ when starting the computer. What should I do

This normally happens because you have run Spybot Search & Destroy and this has deleted part of the F-Secure update mechanism called Backweb. You will need to reinstall UTV Internet Security Enabled by F-Secure to get Backweb back. Please be careful not to delete Backweb when running Spybot.

What should I do if the Cyclic Redundancy Check (CRC) failed

The CRC check is a check of the data contained within a file. In this case the files making up the anti-virus signature databases. If the CRC fails, the files are corrupt and cannot be used for updating the software. Sometimes this is caused when using two firewalls.

If you are using the product with Windows XP Service Pack 2, you must disable Windows firewall:

1. On the Windows Start Menu select ‘Control Panel’ to open its window.
2. If you see ‘Pick a category’, click ‘Switch to Classic View’ (on the left side).
3. Double-click ‘Windows Firewall’ to open its dialog.
4. Click ‘Off’ and then ‘OK’ to close the dialog.
5. Note! Your computer is still protected with the F-Secure Internet Shield firewall.
6. Restart your computer to apply the settings.

Changing the Protocol settings can also help if the database files have been corrupted while they were being transferred. To change the protocol settings:

1. Open UTV Internet Security Enabled by F-Secure.
2. Click the Automatic Updates tab, and then click ‘Advanced’.
3. On the left menu select ‘Connection’, and in ‘Default client protocol’ choose ‘HTTP protocol’.
4. On the left menu select ‘HTTP Proxy’, and in ‘HTTP Proxy’ choose ‘No HTTP proxy’.
5. Click ‘OK’ to apply the settings.

To replace the corrupt files, you will need the ‘fsbwreset.zip’ file (available from our support on request):

Extract the ‘fsbwreset.zip’ file (sent to you in the e-mail attachment) and run the ‘fsbwrest.exe’. When the reset is complete, click ‘OK’. The software will re-download the updates and replace the corrupted files (this may take up to 30 minutes).

Note! You need a working Internet connection.

When this is complete, the automatic updates should work again.